FAQ

Why Partner with Fei Fei?

We understand that compliance and quality are non-negotiable for international retailers and brands. Below you will find answers regarding our manufacturing capabilities, quality control standards, and social responsibility certifications. We are fully prepared to meet the rigorous auditing requirements of global supply chains.

Do you accept small trial orders? What is your standard MOQ?

As a manufacturer specializing in large-scale production for global brands and retailers, our standard MOQ is typically 1,000 pieces per design to ensure cost-efficiency. However, we understand the need for market testing. Please contact us  to discuss your specific requirements; we can often accommodate smaller trial runs for new clients.

I only have a rough concept or a logo. Can you help with the design (ODM)?

Absolutely. We offer comprehensive ODM services. Our experienced design team can turn your rough sketches or ideas into production-ready tech packs. We assist with structural design, material selection, and creating digital mockups to ensure the final product perfectly matches your brand identity.

I have my own designs and tech packs. Can you manufacture them exactly as specified (OEM)?

Yes, we specialize in strict OEM manufacturing. If you provide detailed tech packs, Pantone colors, and material specifications, our production team will follow them precisely. We focus on high-fidelity reproduction of your designs, ensuring that stitching, dimensions, and printing match your original samples 100%.

Besides RPET, what other sustainable materials do you recommend?

We offer a wide range of eco-friendly options tailored to your needs:

  • Non-woven PP: Cost-effective and recyclable, ideal for promotional events.
  • Cotton / Organic Cotton: Premium feel, durable, and biodegradable, perfect for boutique retail.
  • Polyester / Nylon: Strong and foldable, great for reusable shopping bags.
  • DuPont Paper: Lightweight, water-resistant, and tear-proof with a unique paper-like texture.
Are your eco-friendly materials certified? Do you have GRS certification?

Yes, sustainability compliance is our priority. Our RPET (Recycled Polyester) materials are GRS (Global Recycled Standard) certified, ensuring traceability and environmental integrity. We also hold BSCI (social compliance) and ISO9001 certifications, meeting the strict auditing requirements of major international supermarkets like Walmart, Aldi, and Tesco.

Have you passed any social responsibility audits (e.g., BSCI, Sedex)?

Yes, we are committed to ethical manufacturing. We have successfully passed the BSCI (Business Social Compliance Initiative) audit and are active members of Sedex. We strictly adhere to labor laws, ensuring safe working conditions, fair wages, and no child labor. We welcome audits from major global retailers such as Walmart, Target, or Aldi.

Which kind of certificates do you have?

We have the evaluation of GRS, Green Leaf, BSCI,Sedex-4P,SA8000:2008,BRC,ISO9001:2015, ISO14001:2015, Disney, Wal-mart and Target.

What is your main products?

We focus on non-woven, polyester, RPET, cotton, Canvas, Jute, PLA and other environmentally friendly materials bags, including a variety of styles, shopping bags, tote bags, drawstring bags, dust bags, foldable bags, cosmetic bags, storage bags, cooler bags, garment bags, and ultrasonic bags.

What certifications does your factory hold?

We maintain a comprehensive range of certifications to meet international standards. Our factory is ISO 9001 certified for quality management. For our eco-friendly products, we hold GRS (Global Recycled Standard) certification, ensuring the traceability of our recycled materials. Additionally, our products comply with REACH (EU) and Prop 65 (California) safety standards.

Could you send me some samples? And the cost

Inventory samples are free, you just bear the shipping cost, offer your courier account to our sales team.

Please send us inquiry for custom samples. Sample lead time 1-3days

How long does it take to produce an order?

Lead times depend on order quantity and complexity. Generally, sample production takes 3-7 days, and mass production takes 30-45 days after sample approval. We pride ourselves on on-time delivery and will provide a detailed production schedule upon confirmation.

How do you ensure quality control during mass production?

We implement a strict 3-stage QC process:

  1. Incoming Material Check: Inspecting fabrics and accessories before cutting.
  2. In-line Inspection: Monitoring sewing and printing quality during assembly.
  3. Final Random Inspection: Checking finished goods against your approved sample before packing.
    We also welcome third-party inspections (e.g., SGS, Intertek) if required by your company.
What printing methods do you offer? Can you match specific brand colors?

We support various printing techniques including Screen Printing, Heat Transfer, Offset Printing, and Digital Direct-to-Garment (DTG). For brand consistency, we strictly follow Pantone (PMS) color codes. We provide physical pre-production samples for your approval to ensure 100% color accuracy before mass production begins.

Can you handle shipping and customs clearance?

Yes, we have extensive experience in international logistics. We offer flexible trade terms including EXW, FOB, CIF, and DDP (Delivered Duty Paid). For DDP orders, we can ship directly to your warehouse or Amazon FBA center, handling all customs formalities and duties for you.

How are the bags packed for shipment?

To maximize container space and protect the goods, we typically pack bags in polybags (individual or bulk) inside export-standard cartons. Custom packing methods are available upon request.

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